Still getting errors, and the topsony username & pass doesnt work -

Here is the error -

Code:
Action journal
02:12:45   Unlock network lock by reset
02:12:45   Unlocks the phone network lock by reset (up to OTP CID 53).
02:12:45   Operating system: Microsoft Windows 7 Ultimate Edition (build 7600), 32-bit
02:12:45   Application version: 0.02.2049 (beta)
02:12:45 . The action name is 'Unlock'
02:12:45   Selected phone type: W660
02:12:45   Selected connection method: USB ROM
02:12:45 i Instructions
02:12:45 i 1. Make sure the phone battery is charged to at least 50%.
02:12:45 i 2. Switch off the phone!
02:12:45 i 3. Remove the phone battery and wait at least 5 seconds before reinserting it!
02:12:45 i 4. Press and hold buttons 2 and 5, then connect the cable to the phone!
02:12:45 . The action started waiting for the user
02:12:59 . The action finished waiting for the user
02:12:59   Connecting via Generic EMP USB Flash Device (USB3)...
02:12:59   Device driver version: 2.2.0.5
02:12:59   Entering baseband CPU service mode...
02:12:59   Detected chipset: DB2020 '9900
02:12:59   Boot mode: ROM
02:12:59   Sending loader...
02:12:59   Flash chip manufacturer: Intel®
02:12:59   Flash chip ID: 897E
02:12:59   IMEI: 35715501557582
02:12:59   OTP CID: 51
02:12:59   OTP area status: Locked
02:12:59   Product type: Retail
02:12:59   Effective CID: 53
02:12:59   Effective color: Red
02:12:59 e Check server settings or smartcard presence.
02:12:59 e Failed!
02:12:59 . The action entered shutdown phase
02:12:59 . The action reported failure

Error code
# 7328AB4254495B30

Error details
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48 4E 1A 43 1E 50 2A 2F EC 93 EE A7 38 1B 72 FC 
25 9D 18 92 C0 BF BA 55 85 2A 50 72 E6 A6 02 F7 
D4 D5 BA 5D D0 0F 4A 8F 34 03 A0 E8 58 49 6E D7 
3C 2A 2A 2D 20 A1 2E 40 12 01 9E EB 68 09 22 57 
B4 7F 7C 7D D6 14 
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