Yo la tengo y nunca me ha pasado. Descarga la version 0.914038 y la actualizacion a 0.914039 de aqui de Top Sony en el foro de actualizaciones de SETool e instala. Luego ejecuta el programa y le das Go Support. Revisa que tengas todo instalado (drivers de la box, del smart card)
Leyendo encontré esto:
Please login from soft only
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