me llego un w200 el cliente me dijo que se le habia golpeado

lo leo y me sale esto


v0.914037/UNI
CARD SERIAL: americantel
Loaded 51 flash descriptors
Open COM port OK
Can't load ID loader !
PROCEDURE WAS STOPPED BY USER
Elapsed: 25 secs.
SIGNED MODE (USING SERVER).
Open COM port OK
ChipID:8040,EMP protocol:0301
NEW SECURITY MODEL DETECTED

PHONE IS BLACK (00000000)
NO VALID FLASH CID DETECTED (103)
skipping empty loader...
Can't load ID loader !
Elapsed: 9 secs.