resuelto tal y como aconsejo @69eyes


v0.914020/UNI
CARD SERIAL: 0002
Loaded 51 flash descriptors
ChipID:80,EMP protocol:0301
PHONE IS RED RETAIL PRODUCT
FLASH CID detected:49
Speed:921600
Flash ID check:897E
Flash props sent ok
OTP LOCKED:1 CID:49 PAF:1 IMEI:XXXXXXX CERT:RED
FLASH CID:49 COLOR:RED

Model:W810i
Brand:Generic
MAPP CXC article: R4EK001 prgCXC1250316_GENERIC_HN
MAPP CXC version: R4EK001
Language Package:AMERICA_2
CDA article: CDA102555/107
CDA version: R2A
Default article: cxc1250324
Default version: R4EK001

Operator: 000-00

USERCODE:0000

RESTORATION FILE PRESENT FOR DETECTED FIRMWARE

Elapsed:7 secs.
ChipID:,EMP protocol:0301
PHONE IS RED RETAIL PRODUCT
FLASH CID detected:49
Speed:921600
OTP LOCKED:1 CID:49 PAF:1 IMEI:XXXXXX CERT:RED
PATCH:061204 1529 HAN_DB2010_MEM_PATCHER_R2A007_CXC9876543210 0
LDR:060718 0842 LIE_DB2010_FLASHLOADER_R2A003_CXC1326738
Flash ID check:897E
Flash props sent ok

REMOVE BATTERY FROM PHONE, THEN INSERT IT BACK
THEN PRESS "READY"

Trying to launch embedded bootloader...
Embedded flashloader:
COMPACT_ID_LOADER_CRIPPLED_SETOOL2_R2
Flash ID check:897E
Flash props sent ok
FOUND: R4EK001_CXC1250316_GENERIC_HN
Restore from:R4EK001_CXC1250316_GENERIC_HN
writing C:\Documents and Settings\Administrador\Escritorio\SE Tool Antigua\FLASH\W810\R4GC010_1250316_GENERIC_HN.ssw
CURRENT FLASH FILE CID:254
SSW uses dynamic hash, dynamic hash len is:345
Will flash 345 blocks...
SSW loading returns:0
writing C:\Documents and Settings\Administrador\Escritorio\SE Tool Antigua\FLASH\W810\R4GC010_AMERICA_2_fs.ssw
CURRENT FLASH FILE CID:254
SSW uses dynamic hash, dynamic hash len is:157
Will flash 157 blocks...
SSW loading returns:0
Searching...
Firmware OTP check determined.
Setting up GDFS...
Clearing total time...
Writing simlocks...
full sig complete.
LDR:COMPACT_SEMC_FS_LOADER_SETOOL2_V26
loader startup: executed
loader GDFS startup: executed
loader filesystem startup: executed
loader unlock: executed
writing tpa/preset/custom/C3_PCA_G3v2.cer
writing tpa/preset/custom/CONTENT_DOWNLOAD_HOOK_2.itm
writing tpa/preset/custom/customize.xml
writing tpa/preset/custom/DESKTOP_HOOK_2.itm
writing tpa/preset/custom/Entrust.net Root Certificate.cer
writing tpa/preset/custom/Entrust.net_WTLS_Root_Certificate.wcrt
writing tpa/preset/custom/FM_PICTURES_HOOK_3.itm
writing tpa/preset/custom/FM_SOUNDS_HOOK_3.itm
writing tpa/preset/custom/FM_THEMES_HOOK_3.itm
writing tpa/preset/custom/FM_VIDEOS_HOOK_3.itm
writing tpa/preset/custom/GAMES_HOOK_3.itm
writing tpa/preset/custom/GTE_CyberTrust_Root.cer
writing tpa/preset/custom/GTE_Cybe_Trust_Root_WTLS.wcrt
writing tpa/preset/custom/Root.cer
writing tpa/preset/custom/SEMC_E2E_Root_CA.crt
writing tpa/preset/custom/SETT_RINGTONE_HOOK_3.itm
writing tpa/preset/custom/ThawtePremium.der
writing tpa/preset/custom/ThawteServerCA.cer
writing tpa/preset/custom/Utiroot.cer
writing tpa/preset/custom/VeriSignClass3Root.cer
writing tpa/preset/custom/Verisign_Class_3_CA_WTLS.wcrt
Phone detached
Elapsed:491 secs.


Y ahora los videos se ven y se escuchan y lo mas importante el cliente quedo conforme