senter thanks for the updates but still getting
Code:
Action journal
17:14:58   Instructions
17:14:58   Please connect the phone via USB while holding 2-5…
17:14:58 . The action name is 'Unlock'
17:14:58 . The action started waiting for the user

Error details
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4E 63 40 34 AB 27 83 90 D1 E4 6F D4 23 52 9B 08 
D7 CE A9 71 B5 76 B3 8E 7F 7B 61 E4 8D C2 34 43 
89 6E 37 14 65 F4 1D 70 31 0E 7B 1C 51 49 
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** any help would be good cheers