newbie having w580i problems

[humph]

Hi,
Thanks for your reply,I have tried all u have said for connecting to pc but as i stated the pc suite software tells me the phone is in file transfer mode and i need to select phone mode from the phones menu.Thats a problem as i have a blank screen so cant see to switch modes.I have tried 2 screens in the phone thinking that the fault was a broken screen.Unfortunately the phone is out of warranty so cant get a replacement phone.Someone suggested that if i re flash the firmware the screen would then work so i was trying to do just that but the c button doesn't seem to be working.when i try to connect it with xs++ it just keeps timing out so i am at a loss as to what to try next or is the phone knackered completely.thnx

also the phone can still be used to ring out and everything seems to work except the screen.