Another W810i problem!

[puzzle]

SeTool log file:

Will backup GDFS now.
ChipID:8040,EMP protocol:0301
PHONE IS RED RETAIL PRODUCT
FLASH CID detected:49
Speed:921600
OTP LOCKED:1 CID:49 PAF:1 IMEI:35945701192256 CERT:RED
PATCH:061204 1529 HAN_DB2010_MEM_PATCHER_R2A007_CXC9876543210 0
LDR:060718 0842 LIE_DB2010_FLASHLOADER_R2A003_CXC1326738
Flash ID check:897E
Flash props sent ok

DETACH CABLE FROM PHONE.
REMOVE BATTERY FROM PHONE, THEN INSERT IT BACK
THEN PRESS "READY"

Trying to launch embedded bootloader...
INT LDR:COMPACT_ID_LOADER_CRIPPLED_SETOOL2_R2
Flash ID check:897E
Flash props sent ok
FOUND: R4EA031_CXC1250316_GENERIC_HN
Restore from:R4EA031_CXC1250316_GENERIC_HN
can't open file "C:\Documents and Settings\puzzle\My Documents\SeTool_2_Lite_1.11__with_video_tutorials \setool2lite_db2020\rest\R4EA031_CXC1250316_GENERI C_HN"
CSloader version:
SETOOL2 LITE COMPACT_SEMC_FS_LOADER (FAT V26)
loader startup: executed
Abort all operations.
wrong response, break.
failed, that is fatal
Elapsed:80 secs.

XS++ log file:

18:27:43| XS++ v3.1 (Darwin) Ready !

18:27:43| Executed on Microsoft Windows XP

18:27:59|

18:27:59| Attempting to open the interface...

18:27:59|

18:27:59| TURN OFF PHONE!

18:27:59| Hold 'C' button on phone and connect phone NOW.

18:27:59| You have 30 seconds...

18:27:59|

18:28:07| Disconnected... Unplug the phone

18:28:30|

18:28:30| Attempting to open the interface...

18:28:30|

18:28:30| TURN OFF PHONE!

18:28:30| Hold 'C' button on phone and connect phone NOW.

18:28:30| You have 30 seconds...

18:28:30|

18:28:35| Baseband ID: 8040

18:28:35| Protocol Version: 3.1

18:28:35|

18:28:35| Sending db2010_cid00_prodid_p3l.bin...

18:28:35| Applet ID: 061113 1250 ALUCXC125872_COMPACTPRODUCTION_ID_LOADER P3L

18:28:35| This is a PRODUCTION_ID loader

18:28:35| Activating GDFS...

18:28:35| Cannot open GDFS

18:28:35| Activating GDFS...

18:28:35| Cannot open GDFS

18:28:35| Activating GDFS...

18:28:35| Cannot open GDFS

18:28:35| Activating GDFS...

18:28:35| Cannot open GDFS

18:28:35| Activating GDFS...

18:28:35| Cannot open GDFS

18:28:35| Warning: IMEI name does not match GDFS name (IMEI:W810 GDFS:n/a)

18:28:35| ...using IMEI name

18:28:35|

18:28:35| Profiling SEMC phone...

18:28:35| Platform: DB2010

18:28:35| OTP CID: 49

18:28:35| EROM CID: 49

18:28:35| EROM Color: Red

18:28:35| IMEI: 35945701xxxxxx

18:28:35| Phone ID: W810

18:28:35| Region: n/a

18:28:35| CDA: n/a n/a

18:28:35| Firmware Version: n/a

18:28:35| EROM: n/a

18:28:35| Ready for operation!

18:28:45|

18:28:45| Sending db2010_cid49red_cs_r3a010.bin...

18:28:47| Applet ID: 070524 1030 AN2CXC1327364_COMPACT_SEMC_CS_LOADER__R3A010

18:28:47| This is a CHIPSELECT loader

18:28:47| Activating loader...

18:28:47| Activating GDFS...

18:30:55| Error: GDFS operation failed.

18:30:55| Disconnected... Unplug the phone

18:30:55| Shutting down...


Hopefully, someone can identify from the above what has happened? I am interested to know why my firmware wasn't original and appears to be already flashed when it's a new phone! Any help appreciated.