W580 Keys

[93bh]

It not normal.
Just send to the repair.
or
Buy the keypad from the store or online. (if you know how to disassemble it)

[C.Blue]

if you just bought the phone for christmas, take it back, don't chance it..... especially if your with Rogers (Canada), I got shit because I debranded my phone and then needed warentee service.... still got it done, but still got shit