thanks for pointing me in right direction,if only i could find out the details of the phone i can move onto next step in tutorial :)...im not giving up yet lol i rang 3(network provider) they said they will give me the code to unlock it for £15...im currently using a lg viewty and this k800i is off an old contract i had with 3,,i thought they woulda unlocked it for free seeing as its my phone..i told em i want be renewing my contract with them cause iv been loyal for 4 years and they want even give me a code to unlock it even tho its my old phone...im never going to 3 again