yeah, that's what i did. Held down the "C" button. I downloaded the firmware file directly from wotan's servers...the problem with using another tool to flash the phone is that their firmware is encrypted and only works with their software. i'm still waiting for wotan to reply to my trouble tickets, but i just wish i had some idea of what might be wrong. thier knowledge base is only useful for telling you "yes it will work with your phone" there's literally no troubleshooting information anywhere other than this forum...