This was the easiest to use phone ever! I waited for ages to get hold of it because of the features, usability etc but by day four, four of the keys had cracked so I phoned O2 & they said they had not had any other complaints but would send a replacement. By day 10, 9 out of 12 buttons were cracked & now I've seen these reviews & realise I am not alone. I noticed yesterday that 02 are no longer showing this phone (urban grey) on their pay monthly shop so it looks like they may have withdrawn it.

The query about the memory stick, I had the problem then realised you have to push it down deep inside until it clicks. You probably need to push it with a pair of tweezers or something as I certainly couldn't push it right down with my nails, which are short. This also goes against the reviewer who said the buttons were cracking because people were using their nails. This isn't the case it is just badly made I am afraid. Great phone but poor quality.