Hi wally_dog,

First off many thanks for your reply and advice.
I get in touch with Amazon which is where we bought it from, and much to our amazement they agreed straight away to replace the phone with a new one and are sending it out.
Darling daughter is pleased as punch as it was her 12th birthday present and I have to say I'm rather impressed with amazon's customer service.

Thanks again for the advice, it served us well.