let's try this way :
Remove battery and press Do Selected Jobs. ...wait 2 - 3 secs ..insert it back ...that would force the phone to communicate with the soft ..
If failed ....then you have to open your phone...and clean the system Connector..It might be --Dusted-- ! and try the process once again !
I got a lot of phones having problems in Connectors (preventing them to send/recieve any data out/in).
Best regards .





