Hello,

Today I used the SEUS to update the firmware on my W960i.

The update went all the way through the installation process only to give me the message "installation failed - please retry".

When I connect the phone back to SEUS i get the message 'phone not recognised' and I cannot switch the phone on. When powering the phone on all that I get is the white keyboard light and nothing else.

So....any ideas on how to fix this without returning the phone to SE? Is there a way to put the firmware on to the phone without using the SEUS and if so, what do i use and where do I get the software/firmware?!

I have begun reading about xs++ as a possible route to reloading the firmware and getting it up and running again but am quickly getting lost!

Here's the log when I connect the phone to xs++

23:03:36| Executing SEMC Smartphone Operations!

23:03:36| Please hold boot key ('@' or 'C') and connect device...

23:03:45| Master Port detected: COM11

23:03:45| Slave Port detected: COM12

23:03:45| Opening Port!

23:03:45| INIT MASTER...OK!

23:03:45| PHONE INFO SAMPLED...OK!

23:03:45| EPOC APPLET HEADER SENT...OK!

23:03:45| APPLET BODY SENT...OK!

23:03:45| SHUTTING DOWN MASTER...OK!

23:03:47| Baseband ID: 7100

23:03:47| Protocol Version: 3.1

23:03:47| NEW SECURITY PHONE DETECTED! SWITCHING...

23:03:48| Speed set to 460800

23:03:48|

23:03:48| Sending db2000_cid03_prodid_p3b.bin...

23:03:49| Applet ID: 070410 1354 NPACXC125871_DB2000_PRODUCTIONIDLOADER_P3B

23:03:49| This is a PRODUCTION_ID loader

23:03:49| Activating GDFS...

23:03:49| Cannot open GDFS

23:03:49| Activating GDFS...

23:03:49| Cannot open GDFS

23:03:49| Activating GDFS...

23:03:49| Cannot open GDFS

23:03:49| Warning: IMEI name does not match GDFS name (IMEI:NULL GDFS:n/a)

23:03:49| ...using GDFS name

23:03:49|

23:03:49| Profiling EPOC smartphone...

23:03:49| Platform: DB2001

23:03:49| OTP CID: 52

23:03:49| EROM CID: 53

23:03:49| EROM Color: Red

23:03:49| IMEI: 35950201xxxxxx

23:03:49| Phone ID: n/a

23:03:49| Part Number: n/a

23:03:49| Phone smartphone version: P1B

23:03:49| Phone software version:

23:03:49| Processing Unit:

23:03:49| Organizer:

23:03:49| CDA:

23:03:49| Activating GDFS...

23:03:49| Cannot open GDFS

23:03:49| Ready for operation!

Seems like problems all round to me...!

Any help on this will be very warmly received!!!

Thanks all.