you r rite eljo...cant even use sony ericsson pc suite,update service and anything.even for firmware upgrade we've to take it to service centre.main drawback is,we cant add more than one number to a contact and softwre problem problem problem problem only in these mobiles.sony ericsson have it look in to it as nokia is making tough competition in both s/w graphics and looks,as i'm a die hard fan of SE,expecting something better SE.SE rockzzzz anyway