Hi,

I've looked at many websites all differing slightly, and some saying I cannot unlock and add a language (change type of firmware) on this phone.

I'd appreciate some help to help me through if it is possible to flash / unlock this phone.

Is it?

Here's the setool log:

Welcome to SEtool2 ( LITE edition ) v 1.11
supported DB2010/DB2012 CID49/50/51/52, DB2020 CID49/51/52
Loaded 51 flash descriptors

if you like LITE edition - please visit http://www.setool.net and buy FULL.

ChipID:9900,EMP protocol:0301
PHONE IS RED RETAIL PRODUCT
FLASH CID detected:53
Speed:921600
Flash ID check:897E
Flash props sent ok
OTP LOCKED:1 CID:51 PAF:1 IMEI:xxxx CERT:RED
FLASH CID:53 COLOR:RED

Model:Z610i
Brand:3
MAPP CXC article: R1KH001 prgCXC1250548_HUTCHISON_MY
MAPP CXC version: R1KH001
Language Package:HUTCH_1
CDA article: CDA102579/3
CDA version: R15A
Default article: cxc1250495
Default version: R1KH001

Network LOCKED
Operator: MULTIPLE

Elapsed:1 secs.

TIA for yor advice.

Olio