when i connect to xs i get this

then
22:18:33| XS++ v3.1 (Darwin) Ready !
22:18:33| Executed on Microsoft Windows Vista
22:18:54|
22:18:54| Attempting to open the interface...
22:18:54|
22:18:54| TURN OFF PHONE!
22:18:54| Hold 'C' button on phone and connect phone NOW.
22:18:54| You have 30 seconds...
22:18:54|
22:19:24| Error: Cannot open phone communication port
22:19:26| Disconnected... Unplug the phone
22:20:46| Shutting down...