Hi, I'm new to this and have a problem I hope someone can help with. I have a K800i which has crashed and I want to re-install the firmware. This has happened before; the options at the bottom of the screen are now at the top. Last time I updated the firmware but now SE service says "No Update Available". I have tried Wotan but heard nothing although I have purchased a credit..... I understand this is the normal way for them. Can somebody help please?