Need help rebranding my w760i

[angelyne]

Thanks for trying to help, I appreciate it. Under some circumstances, you simply do not get the message above. You just get a message that no updates are available, and there are no options to continue anyway.

Anyhow, this time it worked. The last time I had forgotten to turn on the phone to apply the changes to my customize_upgrade, so when I ran the SEUS, it updated, but did not rebrand it.

So anyone having issues rebranding with Rogers, two things to remember. Apply the change in customize upgrade by turning the phone on. And if it doesn't work, try again some other day.

In my particular case, my internet is still not working even after the rebrand. So now I can say with certainty that it's not my settings but something on their end.

Edit : The damn goam config finally works. It was a freaking saga, but it works. I'm going to describe the saga for those with more patience than good sense.

Ok. So first I rebrand the darn thing to the ugly, restrictive Rogers crapware. Try the net, no go. So decide to call Rogers.

Call 1. First I'm told that I'm in the wrong place and that they don't handle pay-as-you-go. Get transfered. End up somewhere else where they tell me, I'm still in the wrong place, but he will try to help me anyway. Finally after explaining my story for the second time, he tells me I should put my sim card in another phone just to see if the same thing happens. So I hoof it to a Rogers kiosk and ask them to do what was suggested to me The Internet still doesn't work. The kids at the Kiosk all agree that goam should work, even with pay-as-you-go. So ok, that rules out the phone

Call 2 - Call back Rogers, same number as before, same queue options, but this time I'm in the right place. wtf? The tech ask me if they changed my sim card. I say no, should they have? She says yes and apologizes. damn. I asked to be transfered to customer service to reverse the 10.75$, I've incurred, trying to get this to work. (The internet.com config does work, but it's 0.75$ a kb, ouch! ). Then, since I got them on the phone, I ask them to add the 7$ unlimited browsing to my services.

So after work, I head back to the kiosk and repeat what the tech told me. The girl tells me it will cost 40$. wtf?? If i want a free replacement I have to go back to the store I bought their damn phone from.

After I leave, I start thinking about that 7$ unlimited that I added to my services. What if ..... So I try it and lo and behold..it works! It had to be the 7$ service. None of the Rogers drones ever mentioned this to me or seemed aware of it.