Used the imei unlocker from top sony. No joy!
Was told that I needed to flash the phone with generic firmware to find the hidden menu option. Then, as my phone was CID 53, there wasn't generic firmware available for SE++, so I would need to use something else to flash it with...
So €26 lighter in the pocket and phone still locked to Orange... Support gone very quiet, and no doubt this mail will disappear shortly?