K my issue is that my ex girlfriend had my phone (w810) and put a password on it now i'm screwed cause when i turn it on it says start phone or turn on music player, and i don't know the pasword, i read up and everything said come to this site, so if theres anyone out there that can help that would be awesome, and i don't care to lose and # or memory i just want my phone back, i'm with rogers if that is an isue as well thanx all!!