W580 Configuration Error - Please contact service provider

[rudie]

I kept on getting the above error after flashing the phone with the firmware below. I tried both customization files but each one gives the same error message. Can someone help? I really don't know what else to do.

Thanks in advance.


Flashed with
W580_R8BE001_FS_AMERICA_1_RED52.fbn
W580_R8BE001_MAIN_NAM_1_LA_RED52.mbn

HB1-06_Gen_CDA102568_106_R8A_GENERIC_AMERICA_1
Laura_i_CDA102774_20_R1A_Generic_Trade_USA

Log:

22:32:08| XS++ v3.1 (Darwin) Ready !
22:32:08| Executed on Microsoft Windows XP
22:32:13|
22:32:13| Attempting to open the interface...
22:32:13|
22:32:13| TURN OFF PHONE!
22:32:13| Hold 'C' button on phone and connect phone NOW.
22:32:13| You have 30 seconds...
22:32:13|
22:32:18| Baseband ID: 9900
22:32:18| Protocol Version: 3.1
22:32:18| Warning: IMEI name does not match GDFS name (IMEI:NULL GDFS:W580)
22:32:18| ...using GDFS name
22:32:18|
22:32:18| Profiling SEMC phone...
22:32:18| Platform: DB2020
22:32:18| OTP CID: 51
22:32:18| EROM CID: 52
22:32:18| EROM Color: Red
22:32:18| IMEI: 35256002xxxxxx
22:32:18| Phone ID: W580
22:32:18| Region: CINGULAR
22:32:18| CDA: CDA102774/102 R17A
22:32:18| Firmware Version: R7AC001
22:32:18| EROM: R3A022
22:32:18| Ready for operation!
22:32:54| ~~~~~~~~~~ Custpack information ~~~~~~~~~~
22:32:54| Custpack: AMERICA_2 (CDA102460/101) (K510)
22:32:54| Generic(non-branded) custpack: Yes
22:32:54| Allowed languages: en, pb, xl,
22:32:54| ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
22:33:10|
22:33:10| Sending db2020_cid01_prodid_p3j.bin...
22:33:10| Applet ID: 070129 0950 NGUCXC1250330_DB2020_PRODUCTIONIDLOADER_P3J
22:33:10| This is a PRODUCTION_ID loader
22:33:10|
22:33:10| Sending db2020_mem_patcher_cid52_r2a006.bin...
22:33:11| Applet ID: 061205 1523 HANCXC9876543210_DB2020_MEM_PATCHER_R2A006 0
22:33:11| This is a MEM_PATCHER loader
22:33:11|
22:33:11| Sending db2020_cid52red_flash_r2a005.bin...
22:33:11| Applet ID: 061201 1314 HANCXC1329129_DB2020_FLASHLOADER_R2A005
22:33:11| This is a FLASH loader
22:33:11| Now flashing firmware main...
22:33:11| Flashing c:\documents and settings\XXX\desktop\xs++\w580_r8be001_main_nam_1_ la_red52.mbn
22:33:11| Header type: BABE
22:33:11| 460 flashblocks
22:37:06| Finishing flash
22:37:06| Done flashing
22:37:06| Now flashing filesystem...
22:37:06| Flashing c:\documents and settings\XXX\desktop\xs++\w580_r8be001_fs_america_ 1_red52.fbn
22:37:06| Header type: BABE
22:37:06| 209 flashblocks
22:38:50| Finishing flash
22:38:50| Done flashing
22:38:50|
22:38:50| Sending db2020_red52_cs_r3a009.bin...
22:38:51| Applet ID: 070410 1557 HANCXC1250562_DB2020_CSLOADER_R3A009
22:38:51| This is a CHIPSELECT loader
22:38:51| Activating loader...
22:38:51| Activating GDFS...
22:39:15| This loader is UNLOCKED
22:39:15| Success! CS-loader has been unlocked!
22:39:15| Uploading customization files to phone...
22:39:15| Uploading /files_to_upload to phone...
22:39:15| Sending shutdown command to phone...
22:39:15| Customizing was SUCCESSFUL!
22:39:15| Disconnecting phone...
22:39:15| You may now unplug your phone.
22:39:15| Flashing was successful
22:39:17| Disconnected... Unplug the phone

[cassidy]

In your log it says your custpack is

AMERICA_2 (CDA102460/101) (K510)

Two things wrong with this. One is that the custpack doesnt match with the firmware, and secondly its for a K510 and not W580.
I think this is your problem.
Someone correct me if im wrong.

[rudie]

Thanks for the reply but in XS++ I selected own custom pack so I am not sure why it's saying K510. Also, the custom packs I have used are America_1 and not America_2

Update - I acutally figured out what was wrong; I did not have the "t" in the word "Own_custpack". Once I rename the folder and flash the phone again, everthing is now ok.

Thanks again.

[userbus1]

Yes ur right

[Gipfeli]

just a quick question...

both my FS and custom pack were titled europe_5... the custom pack i downloaded was over at the se-nse forum, but that didn't work... so i flashed the europe_5 custom pack for the K510 included in XS++ instead... that solved the configuration error...

now the log confuses me that i probably still have the stock firmware?!? everything seems to be working fine though... no more AT&T logo at the beginning and at the end...

16:00:02| Baseband ID: 9900
16:00:02| Protocol Version: 3.1
16:00:02| Warning: IMEI name does not match GDFS name (IMEI:NULL GDFS:W580)
16:00:02| ...using GDFS name
16:00:02|
16:00:02| Profiling SEMC phone...
16:00:02| Platform: DB2020
16:00:02| OTP CID: 51
16:00:02| EROM CID: 52
16:00:02| EROM Color: Red
16:00:02| IMEI: 35256002xxxxxx
16:00:02| Phone ID: W580
16:00:02| Region: CINGULAR
16:00:02| CDA: CDA102774/102 R17A
16:00:02| Firmware Version: R7AC001
16:00:02| EROM: R3A022
16:00:02| Ready for operation!

[rudie]

Did you also flashed the main? I flashed all three, Main, FS & Cda. I think all three parts are required.