Hi, I'm a bit of a noon too, however having been around the block a dozen times over the past 6 hours, I'd like to ask for some help...

Initially I used setool lite, got the generic fw files for my phone and the plain custom package. Flashed away, no errors at all.

Result : Phone still locked.

I then went back to the Orange version of everything, result (obviously) still locked.

However I then created a VKP with the Orange Main file (for my FW version) applied it, everything seemed to apply fine, yet the phone is still network locked to Orange (UK).

I then tried loading it into XS++ as recommended by hito17 above, the step that throws me, he said match the CDA of your phone and off you go.

Code:
01:00:27| Baseband ID: 8040
01:00:27| Protocol Version: 3.1
01:00:27| 
01:00:27| Sending db2010_cid00_prodid_p3l.bin...
01:00:27| Applet ID: 061113 1250 ALUCXC125872_COMPACTPRODUCTION_ID_LOADER P3L
01:00:27| This is a PRODUCTION_ID loader
01:00:27| Activating GDFS...
01:00:28| Phone name detected!
01:00:28| 
01:00:28| Profiling SEMC phone...
01:00:28| Platform: DB2010
01:00:28| OTP CID: 49
01:00:28| EROM CID: 49
01:00:28| EROM Color: Red
01:00:28| IMEI: 35906300xxxxxx
01:00:28| Phone ID: W810
01:00:28| Region: EUROPE_2
01:00:28| CDA: CDA102494/51   R12A
01:00:28| Firmware Version: R4EA031
01:00:28| EROM: n/a
01:00:28| Ready for operation!
As you can see my CDA ends with /51 none of the options in XS++ have /51 at the end of it.

My questions are this...

1. Is the /51 important or can I use any any of the different ones.

2. Why when I try using setool lite, and clicking on Unlock as it seems to say everywhere does it NOT work ? (below is the output I get when I click unlock)

Code:
Elapsed:1 secs.
Elapsed:1 secs.
ChipID:8040,EMP protocol:0301
PHONE IS RED RETAIL PRODUCT
FLASH CID detected:49
Speed:921600
Flash ID check:897E
Flash props sent ok
OTP LOCKED:1 CID:49 PAF:1 IMEI:35906300385241 CERT:RED
FLASH CID:49 COLOR:RED
 
Model:W810i
Brand:Orange
MAPP CXC article: R4EA031     prgCXC1250321_ORANGE_HN
MAPP CXC version: R4EA031
Language Package:EUROPE_2
CDA article: CDA102494/51
CDA version: R12A
Default article: cxc1250324
Default version: R4EA031
 
Network LOCKED
Operator: 234-33
 
USERCODE:0000
 
RESTORATION FILE PRESENT FOR DETECTED FIRMWARE
 
Elapsed:14 secs.
Elapsed:14 secs.
Thanks in advance...

GH