D-Unlocker Official topic

extreamly unhappy
i have brought 1 log and wasted my money as it seems ultimate unlocker server is down
phone details are as follow
phone is a w660i boxed as record black
and here is log from ultimate unlocker

Code:

15:47:29 D-Ultimate Unlocker v5.04 by Cruiser Team 15:47:29 - Fast & Full - Unlock, Relock, Show codes, Sec.zone rebuild, EROM repair, CID change 15:47:29 Initializing... ! 15:47:29 1. Please see the documentation first (the tab 'Info' or attached .pdf file) ! 15:47:29 2. Choose the phone model ! 15:47:29 3. Select the desired options ! 15:47:29 4. Please connect the phone either via USB while holding 2-5… ! 15:47:29 - or via a serial cable and double-click on it in the device list 15:48:10 Selected phone: W660 15:48:10 Connecting via Generic EMP USB Flash Device (USB3)… 15:48:10 Device driver version: 1.0.0.8 15:48:10 Device driver date: 3-30-2006 15:48:11 Connecting to the baseband CPU... 15:48:11 Entering baseband CPU service mode... 15:48:11 Detected chipset: DB2020 15:48:11 Boot mode: ROM 15:48:11 Sending loader... 15:48:11 IMEI: 35715501257531 15:48:11 OTP CID: 51 15:48:11 Effective CID: 52 15:48:13 Please reconnect the phone (disconnect, connect while holding 2-5) E 15:48:19 Error: 0xF984FBBB E 15:48:19 Error data: 0xF984FBBB - 00000004:1F000000 E 15:48:19 Error: 0xB7F829A5 E 15:48:19 Error: 0x852D9D91 E 15:48:19 Error: 0x4B4AFEF3 E 15:48:19 Error: 0x319AC5CC E 15:48:19 Error: 0x624C554E E 15:48:19 Error: 0x5577997D E 15:48:19 Error: 0x5C5AEBE3 E 15:48:19 Error: 0x3D35EAF1 E 15:48:19 Device initialization failed E 15:48:19 Close all applications that might be interfering E 15:48:19 Failed! ! 15:48:19 To report errors right-click this window

can some one advise as to what is up here i have feeling that the sever is down for d-ultimate unlocker

if it is i request a full refund as if the server is down by law i should of been notified as there is a 30day required usage period how can i unlock phone with another program when i spent my last money on something that dose not work not very happy customer

a quick reply would be much appriciated
all the thanks in the world cheers :(