Support FAQ'S
My phone is stuck on the power on prompt?
This could be a number of things depending on what cable you own.
1. Check the drivers have been installed correctly.
2. In some cases you will need to tick the DTR and RTS checkboxes.
3. Make sure you have selected the correct com port
4. If you are using a DCU60 mini port cable make sure you use the tick boxes to select correct cable.
5. Make sure there are no device conflicts.
6. Check to see if your cable is supported by TMS. click here
I am getting a incorrect username/password error ?
Please cut and paste the username from the email if this still doesn't work then log a support request and we will reset the password for you.
I have received a error during the unlocking/flash process and now I have lost the credit.
The server will make a screen shot all you need to do is log a support request with all the information and one of our team will help you and replace any lost credits.
To change the handsets language do I need to flash just the language pack?
To successfully change the language file on a phone you must flash the language pack and the firmware at the same time. Also you must make sure both versions are the same otherwise your phone wont work properly after flashing.
After debrand/upgrade I don't have the MMS/WAP settings?
After flashing the phone these will need to be resent to your phone. You can do this for free at www.sonyericsson.com. All you need to do is find the correct page for your phone and then select MMS/WAP configure then enter your phone number and network and the settings are sent out by text.
Pre Order FAQ'S
What should check before ordering?
1. You have the correct cable for the server.
2. Your phone is supported for the function you require
3. If you want to unlock/debrand check there are compatable firmware's available for your phone.
After Debranding/Upgrading will I be able to use SEUS?
After you use the TMS tool to debrand/upgrade a phone then you will not be able to use the SEUS (Sonyericsson Update Service).
You will need to use TMS for future upgrades afterwards.
Is unlocking mobile phones legal ?
Yes mobile phone unlocking is 100% legal as long as the phone isn't stolen. It will invalidate your manufacturers warranty though.
If I flash/debrand will I lose my phone memory?
Yes if you are only unlocking then the phone memory will not be erased. However if you are using debrand or firmware upgrade files then your phones memory will be wiped.
This process doesnt affect memory cards.
What Operating Systems Does TMS Support ?
Total Multi Server works with the following Windows systems
- Windows 98SE
- Windows ME
- Windows 2000
- Windows XP Media Center
- Windows XP Home Edition
- Windows XP Professional
- Windows XP 64 Bit
Customer FAQ'S
How do I get support ?
We offer full support to our customers if you need our support team for any reason then just use the online form.To make sure your query can be dealt with quickly please be sure to log your TMS username when making requests.
I ordered online but didnt receive a username/password?
If after 24 hours of payment you don't have a mail with the login information, please send a mail to mobile@topsony.com
telling us:
Your PayPal user (if you use one)
The PayPal Transaction ID
The mail address used for the payment.
