w810 help needed

hi guys..i am new here in the forum and i see things here that are very useful and informative..but right now..i have a little problem.. (BIG)

my friend from the US sent me a phone w810 which i am trying to unlock now..ive seen lots of stuffs to do..but i dont have any idea on where to start..i have connected it to xs++ already..it was detected.. and now..my problem is..

a technician from here said the phone has to be reprogrammed..is it the same as flashing?? will flashing fix the phone?? i am only seeing white screen and the options *select and more*

i dont know which files ill need and where to get them.

any suggestions would be appreciated!

thanks in advance guys!:a004

ok..i tried xs++ and here's the log..

23:48:44| Attempting to open the interface...
23:48:44|
23:48:44| TURN OFF PHONE!
23:48:44| Hold 'C' button on phone and connect phone NOW.
23:48:44| You have 30 seconds...
23:48:44|
23:48:47| Baseband ID: 8040
23:48:47| Protocol Version: 3.1
23:48:47|
23:48:47| Sending db2010_cid00_prodid_p3l.bin...
23:48:47| Applet ID: 061113 1250 ALUCXC125872_COMPACTPRODUCTION_ID_LOADER P3L
23:48:47| This is a PRODUCTION_ID loader
23:48:47| Activating GDFS...
23:48:48| Warning: IMEI name does not match GDFS name (IMEI:W810 GDFS:K700)
23:48:48| ...using IMEI name
23:48:48|
23:48:48| Profiling SEMC phone...
23:48:48| Platform: DB2010
23:48:48| OTP CID: 49
23:48:48| EROM CID: 49
23:48:48| EROM Color: Red
23:48:48| IMEI: 35235001xxxxxx
23:48:48| Phone ID: W810
23:48:48| Region: APAC
23:48:48| CDA: CDA102494/1 R2A
23:48:48| Firmware Version: R4CF002
23:48:48| EROM: n/a
23:48:48| Ready for operation!

i dont think CID isnt meant to be 00??
what can i do???

sorry for double post