HELP WITH W580i

I have been trying to upload flash themes to my phone using a2.......but when i press filesytems button.....it gets stuck like this............

Quote:

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chipid:9900,emp protocol:0301

phone state: "retail"
flash cid: 0052
elapsed:22 secs.

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im new to this......so any help is most welcome

Must use XS++, Setool or JDflasher ( FAR ), because your phone is db2020 !!!
A2uploader is for db3150, db3210 !