help needed, flashing k800i

hi, new to this. tried flashing my k800i but keeps saying can't send flash loader, as shown below,,
hav gone thru tutorial, but don't know wats up.

00:49:16| TURN OFF PHONE!
00:49:16| Hold 'C' button on phone and connect phone NOW.
00:49:16| You have 30 seconds...
00:49:16|
00:49:22| Baseband ID: 9900
00:49:22| Protocol Version: 3.1
00:49:22| Phone name detected!
00:49:22|
00:49:22| Profiling SEMC phone...
00:49:22| Platform: DB2020
00:49:22| OTP CID: 51
00:49:22| EROM CID: 53
00:49:22| EROM Color: Red
00:49:22| IMEI: 35570401xxxxxx
00:49:22| Phone ID: K800
00:49:22| Region: EUROPE_2
00:49:22| CDA: CDA102511/2 R12A
00:49:22| Firmware Version: R8BF003
00:49:22| EROM: R3A022
00:49:22| Ready for operation!
00:50:36| Sorry, your phone is NOT SUPPORTED
00:50:36| Error: Cannot send flash loader
00:50:36| Error: Flashing failed
00:50:38| Disconnected... Unplug the phone

am i doing sumthin wrong, wud b greatful for sum major help