newbie having w580i problems

Hi All,
My daughters w580 has nothing on screen,so after playing around and deciding that everything seemed to be working except the screen i purchased a replacement.Guess what it dont work still no screen also seems that a couple of buttons aint workin cos when i try to connect the phone to pc software the holding down c button does nothing.Pc suite says its connected in file mode and i need to put phone in phone mode to connect but cant see anything on screen.
I have no idea what f/w files id need for this to try a flash or if indeed flash would do anything if anyone could give any advice id be very grateful. thnx

First of all, have you switch on the phone yet? The power button for w580i is at the topleft corner (a small black button) at the back of the phone.
To switch on the phone, first slide the phone up, then press the power button till you can sense a vibration, and the startup screen should follow. If the startup screen does not show up, then you should get a replacement from the phone seller at NO COST bcoz the new phone is still under warranty.
Pressing the 'C" button is only for flashing, by putting the phone in flash mode, which you dont need to do. If what you want to do is simply connect your phone to the computer, just plug in the USB cable that comes as your phone accesories, with your phone switch on. you need not press the C button for doing this..
Hope this help you to solve your problem :-)

Hi,
Thanks for your reply,I have tried all u have said for connecting to pc but as i stated the pc suite software tells me the phone is in file transfer mode and i need to select phone mode from the phones menu.Thats a problem as i have a blank screen so cant see to switch modes.I have tried 2 screens in the phone thinking that the fault was a broken screen.Unfortunately the phone is out of warranty so cant get a replacement phone.Someone suggested that if i re flash the firmware the screen would then work so i was trying to do just that but the c button doesn't seem to be working.when i try to connect it with xs++ it just keeps timing out so i am at a loss as to what to try next or is the phone knackered completely.thnx

also the phone can still be used to ring out and everything seems to work except the screen.

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Originally Posted by humph

Hi,
Thanks for your reply,I have tried all u have said for connecting to pc but as i stated the pc suite software tells me the phone is in file transfer mode and i need to select phone mode from the phones menu.Thats a problem as i have a blank screen so cant see to switch modes.I have tried 2 screens in the phone thinking that the fault was a broken screen.Unfortunately the phone is out of warranty so cant get a replacement phone.Someone suggested that if i re flash the firmware the screen would then work so i was trying to do just that but the c button doesn't seem to be working.when i try to connect it with xs++ it just keeps timing out so i am at a loss as to what to try next or is the phone knackered completely.thnx

also the phone can still be used to ring out and everything seems to work except the screen.

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For start read this 2 tutorials USB Flash Driver Installation - Guide - Top Sony Forums
XS++ 3.1 Guide-Flashing, Customizing, Recovering - Top Sony Forums and try to connect your phone with XS++ 3.1.If you get some progres in XS++ folder you will find LOG file and upload that log here so somebody can help you

Hi,
Problem im having with installing usb flash driver is when i hold c and connect phone so that device manager can find new device,the c button isnt working so device manager wont find device hence i dont get to install usb flash driver.maybe im flogging a dead horse so to speak but am very grateful for all advice and willing to try anything.thnx

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the c button isnt working

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It the C key isn't working(hardware problem), then you should take the phone to a service center.

i press c oso useless.. cant connect

what happen?i dont know

Take it to service center.

Have a nice day

try to use se tool and hold the 2 and 5 button instead off the c button and make sure u have instailed a flash usb driver